Тур в The Shells Resort & Spa Phu Quoc 5*

food r expensive and taking too long for an extra white rice. we called extra rice but waited for 10 minute and i saw all staff r service other table until i question hey r u cooking rice. then they just bring it for us in 10 sec. this is not a 5 star service! i dont wanna spend on that bad service thats y i said its expensive.

Отель хороший. Очень тихо. Но от цивилизации далеко. Надо брать мопед. В море на отельном пляже очень много мусора. Никто не купается. Поэтому если на море, то не сюда.

Not worth it. A beautiful place with several problems that should be taken under consideration. Too far from the city center. On the pickup from the airport the driver waisted our time by filling up the car with gas and he also tried to do some arrangements on the way, until we said that is enough and we want to go to the hotel. The ride took us twice the time it should have taken. The rooms next to the beach are lovely, but there are many flies and ants all around (mostly dead due to pest control), I recommend putting a towel beneath the door at night. The room can be a bit more clean in the air vents of the AC. Breakfast is great and you have many options. The water pressure in the shower and bath tub should be better. The rooms are big and with a nice design, great balcony, very relaxing. Not sure if this is optimal value for money due to the several above-mentioned issues, but it is ok. So far, we did not receive any compensation for the trouble we had. Poor management. For some reason, after they took a copy of our passports, we were asked to leave one passport at the reception as a deposit. That is an unusual request, we declined it, and they said it's ok. I wonder if this is a normal practice here, smells fishy.